Note: If you have financial issues or questions, please call 1-866-475-7872.

To improve your patient experience, it is important that we provide prompt responses to your concerns.

  • We encourage our patients to contact staff who are caring for you or call the hospital operator by pressing “0” and asking for the Director of the department providing your care or our Patient Advocate.
  • Our Patient Advocate is available by calling 720-225-1285  between 7:30 a.m. and 4 p.m. Monday through Friday. A Nursing Supervisor may be contacted after hours or on weekends by pressing “0” for the operator from your room.
  • Patients may also contact the Health Facilities Division of the Colorado Department of Public Health and Environment directly regardless of whether you first used our complaint and grievance process.

 

Contacts:

Tammy Garcia, Patient Advocate 720-225-1285

 

Quality Improvement Organization (QIO)

KEPRO 1-844-430-9504

 

Colorado Department of Health

303-692-2827 or Cdphe.hfdintake@states.co.us

 

Department of Regulatory Agencies

303-894-7855

 

The Joint Commission

Office of Quality and Patient Safety

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

Phone: 1-800-994-6610

Email: complaint@jointcommission.org

Online complaint form:

https://www.jointcommission.org/report_a_complaint.aspx

 

HCA Ethics Line:

1-800-455-1996

 

To report a concern regarding discrimination in access to services, please contact:

Jim Ritchey. VP HR, Equity Compliance Coordinator (ECC)

10101 RidgeGate Parkway Lone Tree, CO 80124

720-225-1020 (phone) or 720-225-1029 (fax)

Jim.Ritchey@HealthONEcares.com

 

You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, Jim Ritchey, VP HR. ECC is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at:

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.